What Our Cruisers Actually Say
Thousands have booked a cruise with us and then told the internet how it went. Every rating is public on Trustpilot, hosted by them rather than by us, and we cannot edit or delete a single one.
Read Every Review on Trustpilot Or see us on GoogleAwards and Recognition
Four pieces of outside recognition, labelled honestly. One is a win, one is a national finalist placement held by our founder, and two are nominations where no winner has been announced.
Winner · Consumer Ratings Institute 2026
Finalist · CanadianSME 2024
Nominee · World Cruise Awards 2026Verified Reviews, Straight From Trustpilot
Live from our Trustpilot profile. This carousel highlights 4 and 5 star reviews, so it is a selection: the full profile shows every rating, critical ones included, and we cannot edit or remove any of them.
In Their Own Words
Real CruiseHub customers, and the ships they sailed. Quoted exactly as written.
“CruiseHub helped us book a cruise. They were very patient, helpful, found us the best price and were very knowledgeable. We also got free onboard credit! Thank you!”
“Dave was amazing! Customer service is unmatched. He should really be a trainer because he was so good! We had some difficulties and an emergency to cancel. The way he treated our family was amazing.”
“We've been on several cruises before, but our experience with CruiseHub was truly exceptional. We can't wait to book our next adventure with them!”
“Rowan was amazing with helping me get what we wanted. She was friendly and knowledgeable about the staterooms.”
“We had an amazing honeymoon cruise that we booked through CruiseHub! It was our very first cruise with MSC Cruises and we will book again!”
“Phil made every attempt to make it possible for me to book our cruise and it finally happened. I appreciated his patience and support.”
What They Keep Mentioning
Read enough of them and the same four things come up. Each one is a policy, not a promise we improvise.
Questions About Our Reviews
They are hosted and verified by Trustpilot, not by us, and we cannot edit or delete them. The carousel on this page highlights 4 and 5 star reviews, so treat it as a selection rather than the whole picture. Our full Trustpilot profile shows every rating, critical reviews included, and the 4.9 score is calculated by Trustpilot from all of them. Read it there directly.
4.9 out of 5, from more than 1,000 customer reviews. The exact current score and review count are always shown live in the Trustpilot carousel on this page, because both move as new reviews come in.
We hold Travel Agency of the Year 2026 from the Consumer Ratings Institute, awarded on verified consumer ratings. Beyond that we are a 2026 World Cruise Awards nominee for North America’s Best Cruise Travel Agency, and our founder and CEO Marcus Tomiuk was a national finalist for Entrepreneur of the Year at the 2024 CanadianSME National Small Business Awards, a program partnered by Google Canada as Gold Partner and UPS as Exclusive Shipping Partner. We label nominations as nominations, because they are not wins.
Because our fares are the cruise line’s prices or better and we charge zero booking fees, so nothing gets added at checkout. Our best price match guarantee applies when you book, and on select departures CruiseHub perks such as onboard credit come on top of the cruise line’s own promotion.
Yes, and we would genuinely appreciate it. You can leave one on Trustpilot or on our Google Business Profile, whether your experience was great or not. Honest feedback is the only kind worth collecting.
Add Yours After You Sail
Book with us, sail, then say whatever you actually think. Good or bad, it goes straight onto a public profile we cannot edit.
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